Terms and Conditions

Effective Date: 1 March 2024

1. Agreement

This is a binding agreement (the “Agreement”) between you and Full Circle Research Co., LLC (“Full Circle”), which owns and operates market research panels (“Panel” or “Panels”) including Survey Roundtable, "we", "our", or "us”. By using or accessing this, our site (“Site”) or services provided in connection with the Site (the “Services”), you agree to comply with and be bound by this Agreement. The Services include: registration as a member of the Survey Roundtable Panel (a “Panel Member”), participation in the Survey Roundtable membership rewards program (the “Rewards Program”) the ability to receive rewards points from Full Circle (“SRT Points”) or participation in a survey (“Survey”) or other market research programs we may offer you.

You agree to comply with and be bound by the Survey Roundtable Privacy Policy ("Privacy Policy"), as well as any other rules, conditions, policies or procedures that we may adopt.

If you participate in one of our Surveys or other market research programs and are a member of Survey Roundtable (“Panel Member’) or participate in one of our Surveys or other market research programs but are not a member of Survey Roundtable (a “Non-Panel Participant”), you agree to be bound by the applicable sections of this Agreement.

Please review the provisions of the Agreement carefully. If you do not agree to any part of this Agreement, please do not use this Site, become a Panel Member, participate in the Rewards Program, or participate in a Survey or other market research programs offered to you.

FULL CIRCLE RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR REMOVE PORTIONS OF THIS AGREEMENT AND OUR PRIVACY POLICY, AT ANY TIME.

BY USING THE SITE, OR THE SERVICES, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD OR OF THE AGE REQUIRED TO BE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.

The latest version of this Agreement will be posted on this Site. By your continued use of this Site, you agree to the version in effect at that time. Provided you comply with this Agreement, Full Circle grants you a personal, non-exclusive, non-transferable, limited license to use the Site and the Services.

2. Eligibility

Membership in any of our Panels is free and is open to individuals (not businesses or corporate entities) that are age 18 or above or of the age required to be legally able to enter into this Agreement. There is only one (1) account permitted per household.

3. Code of Conduct

Our Site and Panels allow Panel Members and Non-Panel Participants to share their attitudes and opinions with brands and other organizations. The primary goal of this Site and our Panels is to improve products and services our Panel Members and Non-Panel Participants purchase or use on a daily basis by giving them an opportunity to share their opinions via Surveys. By using our Site and the Services, you agree to abide by all of the following rules (the “Rules”):

  • During the registration for the Survey Roundtable Panel and during your participation in our Surveys or other market research programs, you agree to provide only true, accurate and complete information. You also agree to update the Panel account-related demographic and profile information that you supply to ensure it remains up-to-date and accurate.
  • Do not maintain or use false identities or use multiple identities, or otherwise fail to use our Services or participate in our Services using your true and real identity providing accurate contact, demographic and other information. Do not use of any technology (including VPNs, virtual machines (virtualized computer systems), proxies, temporary email addresses, single-use mobile phone numbers, translation software or counterfeit identity documents) to conceal your real identity or location, or otherwise circumvent controls intended to prohibit illegal or prohibited access.
  • Answer honestly. Providing false answers on a Survey will lead to excluding your participation in a Survey. If you are a Panel Member, false answers may also lead to the forfeit of your SRT Points and/or permanent removal of your Survey Roundtable account.
  • Take your time when you participate in Surveys. You must take the time necessary to read the questions and all possible response categories thoroughly in order to provide the most accurate answers possible.
  • Answer appropriately. Communications or survey responses that are vulgar, harmful, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, or misleading will lead to exclusion from that Survey. If you are a Panel Member, this may lead to the forfeit of your SRT Points and/or permanent removal of your Survey Roundtable account.
  • Do not access any area of this Site or the Services that you are not authorized to access.
  • Do not misrepresent your affiliation with any Panel Member, employee, or entity.
  • Do not frame, copy, or mimic any portion of this Site, or represent (or attempt to represent) that you have a personal or business relationship with Full Circle or that we have endorsed you in any way.
  • Do not use robots, data scrapers, data spiders or any other automated/programmable means to access this Site or extract Survey, other market research programs, account, or personal data.
  • Do not access or use any part of this Site in any way that may violate applicable local, federal, or international laws, regulations or other governmental requirements or treaty or tariff.
  • Do not access or use any part of this Site for business or commercial purposes.
  • If you are a Panel Member, do not resell, trade, barter or otherwise attempt to generate income by providing access to your SRT Points to others.
  • Do not impact Full Circle, this Site, or the Services with harmful, illegal, deceptive, or disruptive code such as a virus, "spyware", "adware" or other code that could adversely impact this Site or any Panel Member or Non-Panel Participant, or take any action, such as a denial-of-service attack, that might interfere with the operation of this Site or the Services.
  • Do not impersonate any individual or entity, including, but without limitation, a Full Circle employee, agent or client, or other Panel Members.
  • Do not publish, disseminate, or make reference in any media outlet to Survey, other market research programs or Site information or content without Full Circle’s prior explicit written permission.
  • Do not collect or store personal data about Panel Members or Non-Panel Participants.
  • Do not engage in any activity that Full Circle reasonably deems inappropriate, improper, or abusive.

Full Circle reserves the right, at any time, to implement a verification period (of maximum 96 hours), during which your reward will be held in a "Pending" status while we undertake necessary quality control and fraud prevention checks. If we determine in our sole discretion that you failed to comply with these Rules, it will lead to excluding you from participating in any Surveys or other market research programs. If you are a Panel Member, failure to comply with these Rules may lead to the forfeit of your SRT Points and/or the immediate termination of your Survey Roundtable account, which includes the removal of your Survey Roundtable account.

4. Relationships

You are responsible for providing the computer equipment, software, and communications services necessary to connect to and access this Site and the Services. You agree that neither membership in one of our Panels, nor completion of any Survey or other market research programs for Full Circle Survey Roundtable and its clients, create any agency, partnership, or employment relationship.

5. Non-Disclosure

Information and content made available to you through the Site, or the Services may contain trade secrets or other confidential or proprietary information of Full Circle or our clients, suppliers or licensors. You must hold in strict confidence, and not disclose to any other person, any information or content you access or learn in connection with your participation in any Panel or Survey, market research programs, or other activities related to the Services. You are prohibited from sharing with any third party photographic or other imagery, information or any other content from your activities with respect to the Site and the Services.

Do not use any information or content for any purpose other than your participation in the Services in accordance with this Agreement. You hereby agree to notify Full Circle immediately if you learn of or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorized in this Agreement. Without limiting any other rights Full Circle may have under this Agreement, you acknowledge and agree that: (a) Full Circle will cooperate with our clients, suppliers or licensors in aggressively protecting the confidential or other intellectual property of our clients and others, and (b) you may be held legally responsible for your violation of this Section 5 and may be required to indemnify Full Circle, in accordance with Section 11, for your violations of this Section 5.

6. The Rewards Program

The Rewards Program rewards (“Rewards”) Panel Members who complete Surveys or other market research programs.

The Rewards Program is open only to qualified, registered Panel Members who are 18 years of age or older or of the legal age required to enter in this Agreement.

Employees of Full Circle, as well as their immediate family (spouses, parents, siblings and children and their respective spouses, regardless of where they reside) and household members of each such employee, whether or not related, are not eligible. The Rewards Program is subject to all applicable local, federal, or international laws or regulations.

The following apply to the Rewards Program:

  1. A qualified Panel Member who completes a Survey or other market research programs in compliance with this Agreement will receive SRT Points, which will be added to an account maintained by Full Circle and redeemable for Rewards (as described more completely below).
  2. Full Circle provides access to Surveys and other market research programs via email, through the Survey Roundtable membership page, or the websites or services of our partners, based on your demographic and profiling information (habits and interests). By qualifying for and completing Surveys or other market research programs, the Panel Member can earn SRT Points that can be redeemed for Rewards.
  3. Surveys or other market research surveys are offered to you based on your demographic information, habits and interests and the Surveys or other market research programs that are available. We are not under any obligation to offer you any Surveys or other market research programs if there are none for which you qualify.
  4. If you begin a Survey or other market research programs but are subsequently disqualified because the required quota is filled or if you do not meet other necessary qualification criteria, you will be awarded a fixed amount of 100 SRT Points.
  5. At Full Circle’s discretion, a qualified Panel Member may also earn SRT Points for other activities, such as screening out of a Survey, taking profiling surveys, polls, etc.
  6. Panel Members who do not comply with this Agreement may be prohibited from participating in the Rewards Program or redeeming Rewards. A Panel Member or Non-Panel Participant may complete any particular Survey only once. If multiple Survey attempts occur more than once, Full Circle reserves the right to terminate the respective Panel Member’s account and void all associated SRT Points.
  7. There is a limit of one (1) Rewards Program account per person. Full Circle reserves the right to terminate any account for any person found to have more than one account with the Rewards Program and void all associated SRT Points.
  8. If a Panel Member does not participate in a Survey or other market research programs during a one (1) year period, Full Circle may elect, at its sole discretion, to terminate the membership without notice. Other grounds for termination without notice include but are not limited to inadequate or untruthful Survey responses, undeliverable e-mail addresses or any other fact or condition that, in the sole discretion of Full Circle, warrants such termination.
  9. A Panel Member’s SRT Points expire on the date of termination. As a condition of membership, a Panel Member waives and releases any and all claims against parties arising from or related to such membership termination or SRT Points expiration.
  10. Rewards are subject to change at any time. Panel Members are eligible to redeem their SRT Points for a Reward if they have earned enough SRT Points for a Reward. A Panel Member can log into their account to review the rewards page on the Site. Each Reward is subject to the terms of the rewards partner that fulfills the Reward, including, without limitation, expiration dates and other restrictions. Rewards are nonrefundable and nonreturnable.
  11. Each Panel Member must have successfully registered with the Survey Roundtable member portal to be eligible to redeem SRT Points for a Reward.
  12. In order to protect the security of the Survey Roundtable Site, our Services and your account, Full Circle reserves the right to verify your identity prior to crediting or permitting redemption of any Rewards, or otherwise providing you with access to our Services, or your account. In such situations, we may verify your identity via a third-party verification service that would request that you provide an image of your passport, driver’s license, or other ID card, or by using other proof of identity or eligibility as we may reasonably require. If you are unable or unwilling to verify your identity, or if we have other reason to suspect that your account is or may be compromised or a is a threat to the Survey Roundtable site, our Services, or your account, we reserve the right to temporarily or permanently deactivate, deny or restrict access to your account, or any benefit associated with the Survey Roundtable Site or our Services.
  13. SRT Points are not transferrable.
  14. Full Circle will not provide a Reward to any Panel Member who has not registered with the Survey Roundtable member portal.
  15. If a Panel Member is found to be in violation of this Agreement, Full Circle reserves the right to cancel the account and void all SRT Points and/or Rewards.
  16. The Reward process takes approximately 2 to 3 business days once a Panel Member redeems the SRT Points. In the case that a technical issue occurs during the redemption process, an email will be sent. In addition, the Survey Roundtable customer service team will be automatically alerted about the technical issue.
  17. Rewards may not be transferred or assigned and must be accepted as provided. No substitution may be made, except by Full Circle, which reserves, at its sole discretion, the right to substitute a Reward with another Reward of equal or greater value.
  18. Panel Members are responsible for paying any applicable federal, state, provincial and local taxes, as well as any other costs and expenses associated with redeeming Rewards as a result of their participation in the Rewards Program. Panel Members are also responsible for any applicable telephone or Internet access fees that they incur while participating in the Rewards Program. In the United States, Full Circle is required by law to issue a Form 1099 to any Participant who is a resident of the United States and who is paid $600.00 or more within a year. Panel Members agree to provide Full Circle with all necessary information for tax reporting.
  19. In the event that the Rewards Program becomes unavailable for any reason, Full Circle may, at its sole discretion, suspend the Rewards Program and later resume the Rewards Program once it again becomes available.
  20. Full Circle shall be the sole determiner in cases of suspected abuse, fraud, or violation of this Agreement. Full Circle decisions shall be final and binding. Fraud or abuse relating to the accrual of SRT Points or redemption of Rewards may result in forfeiture of SRT Points, as well as the termination of a Panel Member’s account.
  21. Panel Members agree to maintain the confidentiality of their own email address and all Reward codes issued to them. Panel Members further agree to immediately notify Full Circle of any unauthorized use of their email account or any other security breach. Panel Members are solely responsible for any fraudulent use of their account.
  22. The Rewards Program is a service provided to an individual Panel Member, not a company.
  23. Upon deactivation of Survey Roundtable membership, any associated SRT Points not redeemed will be immediately forfeited. Panel members may not redeem SRT Points after they unsubscribe.

7. Rewards Program Modifications and Termination

Full Circle may modify the Rewards Program including, but not limited to the methods by which SRT Points may be earned; the number of SRT Points required to redeem a Reward; the value of Rewards offered; the identity of the rewards vendors providing Rewards; and/or conditions under which Rewards may be forfeited, with or without notice.

If Full Circle provides notice of changes, it may do so by email, regular mail or by posting on this Site.

Full Circle may terminate the Rewards Program at any time. Those Panel Members with a sufficient number of SRT Points for redemption will have thirty (30) days from the date the Rewards Program termination is announced to redeem any SRT Points remaining in their accounts, after which such SRT Points will be void.

8. Privacy

Information collected from Panel Members and Non-Panel Participants (collectively, “Users”) is subject to the terms of the Privacy Policy, available at https://www.surveyroundtable.com/page/62

You expressly acknowledge and give Full Circle permission for your data entered into the Site, or through your use of the Services, to be transferred outside the European Union or other jurisdiction where you are located to Full Circle and the computer systems on which the Services are hosted (located in various data centers), in accordance with this Agreement, including the Privacy Policy, and applicable laws and regulations.

Your personal data may be used to send you targeted mailings in the future. Users may view or edit preference information at https://www.surveyroundtable.com/page/72 or unsubscribe from future mailings at https://www.surveyroundtable.com/page/69. For all other requests, please contact Survey Roundtable Customer Service at https://www.surveyroundtable.com/page/61

9. Proprietary Rights

All rights, title and interests in and to any trademarks, logos, phrases, titles or other content, and/or materials used in connection with the Rewards Program and/or this Site ("Intellectual Property"), unless otherwise stated, are the exclusive property of Full Circle. Users may not sell, license, rent, copy, distribute, alter, display or transmit any of the Intellectual Property. You do not acquire ownership rights to any content, document, software, services and/or other materials downloaded, previewed and/or viewed at or through this Site. The posting or distribution of information and/or material at or through this Site by Full Circle does not constitute a waiver of any right in such information and/or materials.

All information submitted in connection with the Rewards Program and all resulting data becomes the exclusive property of Full Circle.

10. Third-party Content and Websites

Users acknowledge that Full Circle neither endorses the content of Survey, other market research programs, or any third-party websites, nor assumes responsibility or liability for the accuracy of material contained therein, or any potential infringement of third-party Intellectual Property rights arising there from, or any fraud or other crime facilitated thereby.

11. Legal Notice

Full Circle reserves the right in its sole discretion to disqualify from the Rewards Program any member it finds to be tampering with this Site, the operation of the Rewards Program or to be acting in violation of this Agreement and may void all SRT Points associated with such Panel Member.

Any attempt by any User to damage, destroy, tamper with, vandalize and/or otherwise interfere or undermine the legitimate operation of this Site or the Rewards Program may be a violation of law, and should such an attempt be made, Full Circle reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend and hold harmless Full Circle, its affiliates, officers, directors, employees, consultants, agents and representatives from any and all third party claims, losses, liability, damages and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of this Agreement or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Full Circle will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

13. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER FULL CIRCLE, NOR ANY OF OUR AFFILIATES OR AGENTS, WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR GENERAL DAMAGES, OR FOR DAMAGES FOR LOST PROFITS, LOSS OR IMPAIRMENT OF PRIVACY, SECURITY OF DATA, FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY DUTY OF GOOD FAITH, WORKMANLIKE EFFORT OR OF LACK OF NEGLIGENCE), OR FOR ANY OTHER SIMILAR DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO ANY BREACH OR OTHER ASPECT OF THE ENTIRE AGREEMENT OR THIS SITE, EVEN IF FULL CIRCLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), OR STRICT OR PRODUCT LIABILITY OR MISREPRESENTATION.

EXCLUDING LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW, IN NO EVENT SHALL THE LIABILITY OF FULL CIRCLE, ITS CORPORATE PARENTS OR AFFILIATES, SUCCESSORS OR ASSIGNS, SUPPLIERS OR AGENTS EXCEED THE ACTUAL RETAIL VALUE OF AN APPLICABLE REWARD AT ISSUE, OR IF A DISPUTE RELATES GENERALLY TO YOUR USE OF THE PROGRAM, TO THE FAIR MARKET RETAIL VALUE OF THE REWARDS WHICH YOUR UNUSED, UNEXPIRED, NON-CANCELED SRT POINTS ARE CONVERTIBLE INTO.

14. No Warranties

Full Circle hereby disclaims all warranties. The Site and the Services are offered on an “as is” and “as available” basis without warranty of any kind. You assume the risk of any and all damage or loss from use of, or Inability to use, the Site or the Services. To the maximum extent permitted by law, Full Circle expressly disclaims any and all warranties, express or implied, regarding the site, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose or noninfringement. Full Circle does not warrant that the site or the services will meet your requirements or that the operation of the site or the services will be uninterrupted or error-free.

15. Governing Law, Venue and Jurisdiction

This Agreement shall be construed in accordance with and governed by the laws of the United States and the State of Maryland, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in the Potomac, Maryland, USA, in all disputes arising out of or related to the use of the Site or the Services. Persons using this Site who are residents of a country outside of the United States must comply with any and all local laws and restrictions as they pertain to the use of this Site or the Services.

This Agreement, including all terms, policies and guidelines referenced in this Agreement, is the entire agreement between you and Full Circle concerning the Services. This Agreement supersedes all prior agreements or communications between you and Full Circle regarding the subject matter of this Agreement.

If any provision of this Agreement shall be declared unlawful or void for any reason, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. The failure of Full Circle to comply with the Agreement because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state, or local governmental authorities, or for any other reason beyond the reasonable control of Full Circle, shall not be deemed a breach of this Agreement.

16. Class Action Waiver

Unless restricted or prohibited by law as against public policy, any action under or relating to this Agreement, the Site, or the Services, whether before a judge or jury or pursuant to judicial reference, will take place on an individual basis, without resort to any form of class or representative action (“Class Action Waiver”). THIS CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM UNDER THIS AGREEMENT. Regardless of anything else herein, the validity and effect of the Class Action Waiver may be determined only by a court.

17. Severability Waiver

If, for whatever reason, a court of competent jurisdiction finds any term or condition in this Agreement to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

Full Circle’s failure to enforce any of the terms of this Agreement shall not constitute a waiver of that provision.

18. Contact Information

Survey Roundtable Customer Service representatives are available via:

Email:
taylorj@surveyroundtable.com

Form:
Access our Customer Service form at https://www.surveyroundtable.com/page/61

Mail:
Survey Roundtable Customer Service
11701A Falls Road
Potomac, MD 20854
USA